Does This Sound Familiar?
Maintenance requests pile up. Tenants are frustrated. Vendors need constant follow-up. You're stuck in the middle, spending hours on tasks that should take minutes.
The Old Way
Maintenance requests come in through phone calls, emails, and texts. You manually create work orders in a spreadsheet. You call vendors, play phone tag, coordinate schedules between tenants and contractors. Meanwhile, tenants keep calling: "When is someone coming?" "Did you get my request?" "Any update?"
You're spending hours each day just managing communication, not solving problems. It's exhausting, inefficient, and your tenants are frustrated by the lack of transparency.
The Project Centerline Way
Project Centerline transforms maintenance management into a low-touch, AI-powered workflow. No guesswork. No friction. Just transparency, fast service, and high-level customer satisfaction.
How It Works
Tenant Submits Request in 2 Easy Steps
Your tenant creates a maintenance request in seconds using the mobile app. They describe the issue, upload a photo if needed, and acknowledge that the maintenance vendor can enter if they're not home. Done. No phone calls, no back-and-forth.
Automatic Work Order Creation & Notification
The instant the request comes in, Project Centerline automatically creates a work order and notifies you. No manual data entry. No risk of requests falling through the cracks. You're informed immediately with all the details you need.
Assign Vendor or Request Multiple Bids
You can assign your trusted vendor directly in the software, or request bids from multiple contractors. Vendors receive notifications instantly and submit proposals with completion timelines. Everything happens in one place—no spreadsheets, no email chains.
Accept Bid & Notify Tenant
Review proposals with timelines and pricing. Accept the bid with one click and send a message to your tenant through the app's real-time two-way communication system. Your tenant knows exactly what's happening and when to expect the vendor.
Automatic Status Updates Every Step
As work progresses, status updates happen automatically. Vendor scheduled. Vendor en route. Work in progress. Work completed. Your tenant sees everything in real-time—no guesswork, no "where's my update?" calls. Just transparency and peace of mind.
Low-Touch, High-Impact Service
The entire workflow is powered by AI and automation. You spend less time coordinating and more time managing your properties. Your tenants get fast, transparent service. Your vendors know exactly what's expected. Everyone wins.
A Real Day With Project Centerline
"I manage a 200-unit HOA. This is how maintenance actually works now."— Brittany, Community Manager
Monday, 8:45 AM - The Request
UrgentA tenant in Unit 312 reports water damage in their bathroom—the ceiling is leaking from the unit above. In the old days, this would trigger a cascade of phone calls and frantic coordination. Instead, the tenant submits a ticket through the resident portal (or Brittany creates one when they call), uploads two photos of the damage, and marks it urgent.
Project Centerline automatically routes it to the correct user to handle the issue. The user then invites trusted contractors to bid on the work and reviews proposals side by side to ensure competitive pricing.
"I used to spend my mornings playing phone tag with contractors. Now they see the job, see the photos, and respond directly in the system. I'm coordinating, not chasing."
Monday, 2:00 PM - The Coordination
The plumber arrives and uses the mobile app to check in. GPS verifies he's on-site. He photographs the source of the leak in Unit 412 above—a failed toilet seal. He photographs the repair work, logs the parts used, and notes that Unit 312's ceiling will need drywall work after it dries.
The plumber's check-in notes that drywall repair will be required once the ceiling dries. Nicole sees the notification and with one click creates a new work order from the plumber's notes—all the context is already there. She sends it to her drywall contractor who accepts the job. Both tenants get automatic text notifications: "Plumbing repair complete. Drywall contractor scheduled for 3-5 days once ceiling dries." Nicole didn't make a single phone call. Just a few clicks.
"The follow-up work orders used to kill me—remembering to schedule the next contractor after the first one finished. Now when contractors note additional work needed in their check-ins, I can create a new work order in seconds with all the context already captured."
Wednesday, 10:30 AM - The Completion
The drywall contractor checks in, repairs the ceiling in Unit 312, uploads before/after photos, and marks the work order complete. The tenant gets a notification asking them to confirm the repair is satisfactory. They give it a thumbs up, and the system automatically generates an invoice based on the agreed bid amount.
Brittany's HOA board president calls asking about the water damage situation. Brittany pulls up the timeline on her computer: tenant report with photos on Monday at 8:47 AM, plumber check-in at 2:14 PM with repair photos, drywall completion Wednesday at 10:32 AM with before/after photos, tenant confirmation at 11:05 AM. Total cost: $485. Story told in 30 seconds.
"I used to dread those 'what's the status?' calls from the board because I'd have to piece together the story from my notes and memory. Now I have a complete photo-documented timeline of everything that happened. I look like a hero every time."
End of Month - The Insights
Brittany's monthly HOA board meeting used to be guesswork: "I think we had about 80 maintenance requests last month?" Now she opens the analytics dashboard and sees exactly what happened: 127 work orders completed, average response time of 4.2 hours (down from 8.3 hours six months ago), $28,450 in maintenance costs (12% under budget), and five units that had multiple issues suggesting deeper problems.
She can see which contractors consistently deliver quality work on time and which ones are slow. She notices that Building C has twice as many HVAC issues as Buildings A and B—time to schedule a system evaluation before next summer. The data tells her stories she never knew existed.
"I went from managing by chaos to managing by data. I can predict problems before they become emergencies and justify budget increases with actual facts. My boss thinks I got a promotion-worthy upgrade in skills. Really, I just got better tools."
How Project Centerline Works for Property Managers
Everything Brittany uses to manage maintenance, coordinate vendors, and keep homeowners happy.
Automated Work Orders
Homeowners submit requests with photos. System categorizes by urgency and trade. Notifies your preferred contractors automatically. No more phone tag.
Vendor Coordination
Contractors bid on work in-app. GPS check-ins verify site visits. Automatic follow-up work orders when multi-step repairs are needed.
Photo Documentation
Before/after photos for every repair. Complete audit trail for disputes or insurance claims. Tenants confirm work completion with photos.
Tenant Communication
Automatic status updates via text/email. Residents see real-time progress. No more "when is someone coming?" calls interrupting your day.
Maintenance Analytics
See which units need the most attention. Track contractor performance. Identify systemic issues before they become emergencies. Budget with confidence.
Timeline for Everything
Complete history for every unit and every repair. Perfect for explaining what happened to tenants, ownership, or legal. The truth is timestamped.
Bid Invitations
Invite trusted contractors to bid on work. Review proposals side by side. Ensure competitive pricing and quality workmanship with transparent bidding.
Structured Inspection Reports & Surveys
Create custom inspection templates and surveys. Standardize property assessments. Generate professional reports with photos and detailed findings.
Draw Management for Larger Projects
Track construction progress with milestone-based draws. Verify work completion before releasing payments. Manage complex renovations with confidence.
Payments
Process contractor payments directly in the platform. Track expenses against budgets. Generate invoices and maintain complete financial records for every project.
Ready to Stop Drowning in Maintenance Requests?
Join property managers who've automated their workflows and gotten their evenings back.